Cancellation Policies
Please contact us before enrolling if you have any question about our tuition policies.
Most programs require a non-refundable deposit to register; the amount differs and will be listed under course information for each individual program. Some teleclasses and graduate programs may have different policies that are listed with the course information. Otherwise, our general policy applies.
General Cancellation and Transfer Policy
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. No refunds are possible after 14 days prior to the starting date.
You are welcome to transfer your tuition to a future course, once only. Request for a transfer must be made prior to the start of the course and be completed within one year.
You may substitute another student in your place at any time prior to the start of the program at no cost.
Professional Coaching Course Cancellation and Transfer Policy
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. If you are on a payment plan and have not yet paid in full, 50% of the program fee becomes immediately due and payable. No refunds are possible after 14 days prior to the starting date.
You may not transfer to another program, nor substitute another student in your place.
If you withdraw from the program at any time for any reason, we will not refund your tuition. If the tuition is being paid in installments, and you withdraw from the program at any time for any reason, the full amount becomes immediately due and payable.
We always try to accommodate absences resulting from emergencies such as severe illness, accidents, and so on. Especially with the Professional Coaching Course, however, adjustments can be challenging. So we are not able to accommodate requests for transfers for any other reason, such as work scheduling issues, family reunions, or the World Cup, for example.
Most programs require a non-refundable deposit to register; the amount differs and will be listed under course information for each individual program. Some teleclasses and graduate programs may have different policies that are listed with the course information. Otherwise, our general policy applies.
Free programs
If you are registered for a free program and will be unable to attend, we request a minimum of 48 hours notice. More advance notice is appreciated.
General Cancellation and Transfer Policy
(not applicable to the Professional Coaching Course)
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. No refunds are possible after 14 days prior to the starting date.
You are welcome to transfer your tuition to a future course, once only. Request for a transfer must be made prior to the start of the course and be completed within one year.
You may substitute another student in your place at any time prior to the start of the program at no cost.
Professional Coaching Course Cancellation and Transfer Policy
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. If you are on a payment plan and have not yet paid in full, 50% of the program fee becomes immediately due and payable. No refunds are possible after 14 days prior to the starting date.
You may not transfer to another program, nor substitute another student in your place.
If you withdraw from the program at any time for any reason, we will not refund your tuition. If the tuition is being paid in installments, and you withdraw from the program at any time for any reason, the full amount becomes immediately due and payable.
Emergencies
We always try to accommodate absences resulting from emergencies such as severe illness, accidents, and so on. Especially with the Professional Coaching Course, however, adjustments can be challenging. So we are not able to accommodate requests for transfers for any other reason, such as work scheduling issues, family reunions, or the World Cup, for example.
